Refund policy

Thank you for shopping with Kay and Que Kids.

We strive to provide the best quality kids’ clothing and accessories with a hassle-free shopping experience. Please read our policy carefully before making a purchase.

Exchange Policy

We offer exchange only, no returns.

• Exchange requests must be made within 4 days of delivery. Charges Applicable Rs. 100

• Exchange is subject to availability of the requested item.

• Shipping and handling charges for exchange will be borne by the customer.
  
  

• Exchange Link - https://q0c2be-sj.myshopify.com/apps/return_prime

Cancellation Policy

Orders cannot be cancelled once placed, as we begin processing immediately to ensure prompt delivery.

How to Request an Exchange

To initiate an exchange, please contact us through any of the following methods:

• 📩 Instagram DM: @kay_and_que

• ✉️ Email: kayandqueoffical@gmail.com

• 📞 Phone/WhatsApp: +91 76049 11282

Our team will assist you with the process and provide instructions for shipping the item back to us.